My 4 month old cell phone has decided to go crazy. I foolishly attempted to rectify the situation. The end result?

This is the email that I sent to Fido...I suspect it will be read by an over-worked, under-paid Fido employee who has no power to fix anything. Fun times!
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Hello there,

I purchased a Motorola Moto Q in August. Over the last two weeks, I've experienced a variety of issues with the phone, with the biggest issue being a "no service" notice that leaves me unable to make or receive calls. I did a full system reset, removed the battery & did a regular shut down. The phone seemed to work fine last week and I forgot about the issue. Until today. When I went to make a call, I got a message that told me I needed a radio wire. If I attempted to connect to the internet, I was told that the phone was in flight mode. Since I use my phone for personal and business, this is a major problem.

I called your call centre today, and after 15 minutes, I got nowhere. The CSR checked with the tech team & was given reset instructions that did not apply to my phone. The CSR did not believe me when I said that pressing the instructed buttons did nothing to rectify the issue. At the end of the call, he told me to return the phone to the location of purchase for a replacement model. So desperately needing a new phone, I headed down to the Eaton Centre (an adventure in itself, with today being the last day for Christmas shopping). I went to the kiosk I bought the phone at, mentioned that I was having technical problems and immediately told to head to the Fido store. I did as I was told and headed over. The technician at the store was nice enough, but then mentioned that my SIM card (given to me by Fido some years ago) was incompatible with my phone. This is the FIRST time I've heard this. I mentioned that when I bought the new phone, the old SIM card was installed by the person at the kiosk. The technician then told me that it should not have been done & that I needed to either find the SIM card that came with the Moto Q or pay $35 for a new SIM. The technician also mentioned that if it was a true issue with the phone, it would take 8 weeks to fix and that I would not receive a loaner phone as you discontinued the Moto Q two months ago.

Why must I run around the city to find out that months ago someone didn't change a SIM card? And why is it that months later, the phone doesn't work because of this old SIM card?

I could go on, but my irritation is simple...where is your consistency? Why did three people give me three different answers? I checked all my Fido booklets and NOWHERE does it tell me that I must transfer all my info to a new SIM card in order for the new phone to operate properly. Is this even true?

I've been a faithful customer (something I'm sure you hear quite a bit), but honestly...I'm almost willing to pay the penalty to get out of my contract with you folks and run far away. Why? Because you don't care about my patronage. Pure and simple.

All I want is for someone with some knowledge to let me know how to make my phone work. In the meantime, I'm off to see what other phone carriers can offer me.

Regards,
E_Monkey